Shipping service

Shipping service

 

How is my order shipped?

Japanese Gifts Online has chosen the best shipping rate and the best delivery service.
Your order will be shipped within the Netherlands via PostNL. For other countries within Europe with DPD.

When shipping by PostNL the package is offered twice at the shipping address you have provided. If you are not home for the second time, you can pick up the package at the post office within three weeks. See www.postnl.nl for more information.

What are shipping and handling costs?

No administration costs are charged.
Shipping costs for packages under 30 kg are:  € 6,95 * incl. VAT, are delivered throughout the Netherlands. 

Delivery time in the Netherlands

** Before and during the holidays (Sinterklaas and Christmas), delivery times for delivery services may be longer than usual.

We are committed to sending orders as quickly as possible, but due to the holidays it is advisable to order a week in advance.

Please note: Because of "Black Friday' on November 29 th it can happen that parcels for "Sinterklaas December 5th" cannot be delivered on time. So, please order in advance far before these crazy times in order to receive your parcel on time. Unfortunately, last year we experienced lots of delays in delivery and some broken products.

We do our utmost to handle all our orders with the highest care.

In case you receive a damaged parcel, please don't refuse it, but keep it and contact us, within 24 hours by mail: [email protected]

The costs for returning the parcel by refusing will be much higher than the normal shipping costs!

PostNL does not deliver on the following dates: 25 and 26 December and New Year's Day (1 January), King's Day 27 April, Ascension Day.
We have no influence on the time of delivery.

Due to circumstances we are only able to send packages on Monday's  (period until November 8 th 2019) We hope to offer our quick delivery service of 2 working days delivery from Monday November 11 th.

Please, note that due to the enormous amount of packages sent on "Black Friday" on November 29 th 2019 and some days herafter, the post can be delayed, so please order gifts at least one week in advance!


Tip: it is possible to deliver the package to a different address (for example the work address).
Tip: Benefit and order multiple products at the same time, for packages up to 30 kg (within the Netherlands), only € 6.95 incl. VAT will be charged!

Now also send to the following countries:

Belgium € 9.50  
Germany 9,00

For this, contact [email protected]
Package can be tracked via Track and Trace.

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