Privacy Policy



Privacy statement (version dated 24 May 2018)

In connection with the developments in the field of AVG (General Data Protection Regulation) / GDPR (General Data Protection Regulation) we have adjusted our privacy policy.

"Japans Servies" online finds it important that the privacy of its customers is guaranteed. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your details available to third parties for commercial purposes and do not use the information provided unsolicited for sending commercial messages.

This privacy policy applies to the use of the website and the services provided by "Japans Servies". The commencement date for the validity of these conditions is 24 May 2018, with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain how we store the information, how we protect it against misuse and what rights you have with regard to the personal data you provide.


Privacy policy "Japans Servies"


About our privacy policy

When placing an order with "Japanese Servies" we need name, invoice and delivery address, e-mail address and telephone number. If a company orders, we need company name, delivery address, email address, telephone number to send your order. For companies within the EU, we need the VAT number to draw up a 0 - invoice. These company details are only used to prepare the invoice, to send the ordered products or to contact the order.


About the data processing

Below we describe how your data is processed, where we store it, which security techniques we use and with which parties we share the data necessary to process our orders to our customers. We have concluded processing agreements with these business parties that guarantee that those third parties handle our customer data carefully, according to the AVG Act, which will take effect on 25 May 2018.



Cookies are small files that are stored in the memory of your computer. Cookies do not jeopardize the security of your computer.

Our webshop uses cookies. When you visit our webshop for the first time, you are asked for permission to / do not use cookies.

Cookies ensure that products that are placed in the shopping basket are remembered. Cookies ensure a better and smooth running of the operation of our web shop and give anonymous insight into page visits on the website. You can unsubscribe from cookies, only it is possible that the procedure in the webshop is less successful. The previously stored information can be removed via the settings of your browser.


Cookies from third parties

If we use software solutions from third parties that use cookies, this is stated in this privacy statement.


Google Analytics

We collect data about the surfing behavior of visitors and share this information with Google. This happens completely anonymously. The purpose of using Google Analytics is to gain insight into the surfing behavior of visitors on our website and to get reports on how visitors use the website.

Google may be required to provide access to this information under applicable laws and regulations.


Web store software


Our webshop has been developed with software from Lightspeed. All confirmation emails you receive from our website and web forms are sent via the LightSpeed ​​servers. Personal data that you make available to us for the benefit of our services will be shared with this party. Lightspeed has access to the data to provide us (technical) support, they will never use this data for any other purpose. Lightspeed is obliged to take appropriate security measures based on the agreement we have made with them. These security measures consist of the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored. Lightspeed reserves the right to share collected data within its own concern in order to further improve the service.



Our webshop is secured with SSL security.


E-mail and newsletters


We use E-mail service via Hostnet, linked to our gmail account.

For further information about privacy see google privacy and conditions .


Customers can sign up for the newsletter. The webshop automatically sends a link to confirm. In this confirmation e-mail there is also the possibility to unsubscribe from the newsletter. Unsubscribe from the newsletter is also possible by sending an email to [email protected]

We will not send unsolicited newsletters. Only customers who have signed up for the newsletter receive this.


Web hosting


Our domain names and email traffic are hosted at hostnet. Hostnet will also handle the following new laws and regulations confidentially with you and our data.

We have signed a processor agreement with Hostnet.


We host one of our domain names here and have a processing agreement, so that the privacy of our customer data is guaranteed.


Shipping methods

We share our customer data name, address, email address and telephone number with the following shipping organizations. This information is only shared with the purpose of sending the parcels to our customers and if necessary contacting them. The customer data is not used to approach unsolicited customers for advertising purposes.

  • Shopsunited
  • Sendcloud

We have concluded processor agreements with both organizations.


Payment methods

Your bank details are not stored by us, due to security considerations. For payment you have the choice between paying with a payment provider or bank transfer. At the moment you choose a payment provider, you enter into an agreement with the relevant payment provider. At that time, the privacy policy of this payment provider applies to the data you provide.



We use a payment provider (Mollie). Through this payment provider we can offer our clients payment services such as Ideal, Mr Cash and Sofortbanking.

Since Mollie is not seen as a processor but as a controller (art.4 / 7 AVG) it is not necessary that a processing agreement with Mollie must be concluded.

Here you can read how Mollie protects your personal data.


Invoicing and accounting

For invoicing and accounting, we are obliged by the government to keep the invoices for 7 years.

Invoices older than 7 years are destroyed by us.


Purpose of data processing

We only use your data for our services. The purpose of the data processing is always directly related to the assignment you provide. We do not use data for (targeted and unsolicited) marketing. Your data will not be shared with third parties, unless we have to comply with accounting and other administrative obligations. These third parties are all bound to secrecy or the ground of the agreement between them and us or a legal obligation.


Automatically collected data

Data that are automatically collected by our website are processed with the aim of improving our services. This data (eg your IP address, web browser and operating system) is not personal data.


Retention periods

Customers have the right to request that their customer data be removed from our webshop. You can send us an e-mail at [email protected]

However, we are obliged by the government to keep the invoices with your customer data for 7 years.


Right of access, rectification or deletion of personal data.

Customers of "Japanese Crockery" have the right to inspect, rectify or delete personal data. You can send an e-mail to [email protected]

You will receive a response to this request within 30 days.

However, we are obliged by the government to keep the personal data on invoices and in our bookkeeping for 7 years. Afterwards, these data will be destroyed by us.


Right to lodge a complaint with the Authority for personal data.

We do our utmost to handle your personal data carefully and put everything possible into effect. If you still believe that we use your personal data in the wrong way, you can contact us via [email protected]


Changes to the privacy policy

We reserve the right to change our privacy policy at any time. On this page you will find the most recent version. If the new privacy policy has consequences for the way we process already collected data relating to you, we will notify you by e-mail.


Identity of the company

Japanes Servies webshop

T: (0031) (0) 10 - 340.07.07

E: [email protected]

Chamber of Commerce in Rotterdam, the Netherlands